Returns and Refunds

Terms

1. Goods will be accepted back for refund or exchange within 28 days of the date of purchase, subject to the following exclusions:
 a. For hygiene reasons we cannot accept the return of Incontinence supplies, bedding and bed/chair protectors, pillows, cushions sports supports and personal hygiene products.
 b. Special order items or custom orders are not eligible for return.
 c. Used, incomplete or items without the original packaging will not be eligible for return.

2. The cost of return will be payable by the customer, unless goods are faulty, incomplete or not as advertised.

3. Please use our online contact form to request a returns authorisation, quoting your order reference. Our team will email you with return details.

4. In some circumstances, we will consider a return outside of the above terms, at the company’s discretion and subject to a handling charge of up to 25% of order value.